Customer Service
We stress on customer service to keep our customers satisfaction level high at all times. Our differentiator is our customer service with the following distinct features:
• Hotline service
• On-site support
• End-to-end service delivery
• Value-added services
• Online announcements

Hotline service
Our customer service personnel is available 7 days a week to respond to our customer’s calls. Our service response is usually within two hours from the time the call has been recorded.

Telephone Support
7 days a week

On-site support
We understand our customer’s concern when things don’t work at our customer premise. We provide technical support to help our customer to trouble-shoot their internet problem remotely or where necessary, on-site.

On Site Support hour
Monday to Friday - 9.00am – 5.00pm


End-to-end service delivery
When we install a new broadband internet systems or migrate from an existing internet service to our broadband internet systems, we deliver with care with an end-to-end service delivery. With our direct end-to-end service delivery, we deliver the broadband internet systems and assist our customers to migrate their existing web, mail, virtual private network, web applications and many others.

Value-added service
We understand that most of our customers would like their staff to focus on their core business. Our value-added service upon request is extend to the following:
• network monitoring and alert
• broadband internet usage and alert
• additional traffic monitoring report
• firewall support service
• anti-virus support service
• web content filter support service
• web hosting and management
• e-mail service and web mail access service
• domain registration and hosting service

Online announcements
We keep our customers inform on any major planned, unplanned maintenance work and outages in a transparent way on our website as well as e-mail circulation.

Our website: online announcements: http:/www.macrolynx.com
Our helpdesk e-mail: helpdesk@macrolynx.com